We require a one month sign up for all new clients.
Once you’re signed up and subscribed, we will email your credentials to access our Help Desk
From your Help Desk portal, you can submit support tickets or you can email the request directly to: helpdesk@vetsweb.us
Each support request is a 15 minute minimum deduction from your maintenance plan hours. You will receive an itemized detail for all services provided on your account each month.
What if you don’t use your allotted hours in a month? Unused hours will roll-over to the next month and will be available for future tickets. All hours must be used in the same calendar year. Unused hours will not roll over into a new calendar year.
What if you go over the allotted hours in a month? Any additional hours used in a month will be billed at our standard hourly rate and invoiced after the completion of service. These invoices are due upon receipt and may be subject to auto-billing.
After the initial month, your maintenance plan subscription will become month-to-month and you may cancel at any time. We do not offer prorations or refunds on unused hours.
