Effective Date: July 2025
1. Introduction
Vetsweb Digital (“Vetsweb,” “we,” “our,” “us”) respects the privacy of our Clients and website visitors. This Privacy Policy explains the types of information we collect, how we use it, and your rights regarding that information.
By using our website or services, you agree to this Privacy Policy as well as our Acceptable Use Policy (AUP), Terms of Service (TOS), and Service Level Agreement (SLA).
2. Information We Collect
- IP address
- Browser type and version
- Pages requested and referring URLs
b. Clients and Account Holders
When you create an account, request services, or otherwise engage with us, we may collect (“Client Content”):
- Name
- Password
- Mailing address
- Email address
- Billing and payment details (processed through third-party payment providers)
3. How We Use Information
- Create, manage, and support your account
- Provide contracted services in accordance with your Project Statement of Work (SOW) and SLA
- Communicate service updates, billing information, and technical notices
- Process payments securely through approved third-party providers
- Improve services through aggregated, non-identifiable data analysis
4. Data Retention
We retain personal and billing information for the duration of your account. Upon closure, certain transactional and billing records may be retained for compliance with applicable U.S. tax, legal, and accounting requirements.
5. Third-Party Materials and Service Providers
a. Payment Processors All payments are processed by third-party providers (e.g., First Data / Global Gateway). Payment credentials are never stored on Vetsweb’s systems and are subject to the payment provider’s privacy and security policies.
b. Domain Registrars If domain names are purchased or managed through us, we may transmit required registration information to the chosen registrar. Some details may appear in publicly accessible WHOIS records unless privacy protection is enabled.
c. Other Third-Party Services We may provide information to third parties only as needed to fulfill services, comply with legal obligations, or enforce agreements. This includes circumstances outlined in our AUP, TOS, and SLA
6. Cookies and Tracking Technologies
- Maintain secure sessions
- Improve site functionality
- Analyze traffic patterns and site performance
7. Security
We employ reasonable administrative, technical, and physical safeguards to protect personal information, consistent with the security provisions in our SLA. No method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
8. Your Rights
- Access, correct, or delete your personal information
- Request a copy of your data
- Opt out of certain data uses
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” revised accordingly. Continued use of our services constitutes acceptance of the updated policy.