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Visitors to our web site have their HTTP requests logged. This includes IP address, browser type and version, which pages were requested and where the request was referred from. All of this information is collected anonymously and is not linked to any personal information.
When a customer signs up for an account with VetsWeb, we collect personal information including name, password, mailing address and email address. All of the personal information held on a customer’s account can be viewed, corrected and updated by that customer via our web site. To make payments for our services, customers are required to provide credit card or other payment information to one of the third party companies which provide our payment services. We use customer information for the purposes of creating and maintaining customer accounts, contacting customers in case of a problem with their account and providing technical support. We also used aggregated customer data which has been stripped of any personally identifying information to help us identify trends and improve our service.
Customer’s personal and billing information is retained for the lifetime of the customer’s account. After the account is closed some billing data is archived as required by the HM Revenue & Customs.
All payments made to VetsWeb happen via a third party. First Data provides payment services for customers paying via credit or debit cards or via the Global Gateway system. The personal information (including card numbers or account details) which you provide to these third parties is never stored on VetsWeb systems. As such, this information is subject to the privacy and data retention policies of the payment providers being used. We will share with these third parties only the minimum amount of information required to collect your payments.
A domain name is required to use many of our services. Domain names may be obtained either through VetsWeb or a third party domain registrar. The personal information which you provide to a third party domain registrar is never stored on or transmitted through our servers. As such, this information is subject to the privacy and data retention policies of the domain registrar being used. We will not share any of the personal information you prove us with your domain registrar. Please note that by the very nature of the domain registration system some of the contact information that you provide when registering your domain name will be made available in public records.
We will not share your personal information with any other third party without either your explicit consent or a court order requiring us to do so.